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Terms & Conditions

By placing an order on www.num8erplates.co.uk, you are agreeing to the following terms and conditions. These terms apply to all sales and services provided by Num8er Plates, and we strongly encourage you to read them in full before making a purchase. If anything is unclear, please reach out via the Contact Us form before proceeding.

General

Your order with Num8er Plates constitutes a legal contract. We expect you to carefully read the information provided on each page of our website to understand exactly what you are purchasing. If you are unsure about any product or service, please get in touch with us before you order.

Delivery

We aim to manufacture and dispatch orders the same day if received before 3pm (or 1pm on Mondays). Orders placed after this time or on weekends will be dispatched the next working day.

Delivery Options:

  • Standard Delivery (2–4 working days) – £3.99
  • Express Delivery (Next working day if ordered before 1pm) – £14.99
  • Same Day Collection (Call to confirm time) – Free


Please double-check your delivery address and postcode at checkout. Incorrect details may delay your order. If we cannot reach you to correct errors, your order will remain on hold until you contact us.

While we aim for timely delivery, we are not responsible for courier delays or issues beyond our control. Orders are not considered lost until 14 days have passed since dispatch.

If a non-tracked delivery method is chosen and the parcel is lost, Num8er Plates will not be held responsible. In cases where the courier cannot deliver after two attempts, your items may be destroyed. In such instances, we will not offer a replacement, and a new order must be placed.

Damaged Goods & Quality Assurance

If you receive damaged or faulty plates, please notify us via the Contact Us form with supporting photographs. All plates are quality checked before dispatch, and we require photographic proof to process any replacement.

Number Plate Installation & Warranty

Our number plates are made to fit standard UK vehicle dimensions and do not come pre-drilled or with adhesive backing. We recommend:

  • Using strong double-sided sticky pads or a number plate holder
  • Avoiding screws – Using them will void your 1-year warranty


Our plates are made from high-quality materials, but incorrect installation may damage them and is not covered under warranty.

Please Note: Mirrored 4D borders are not included under our warranty.

Returns & Cancellations

Because our plates are custom-made, we do not accept returns for changes of mind or incorrect orders once production has started.

Returns are only accepted if goods are faulty or damaged. In such cases:

  • You must return the item and provide proof of postage.
  • Once received and inspected, we will send you a replacement.
  • We do not issue cash refunds for bespoke products.

Legal Number Plate Information

Num8er Plates manufactures replacement number plates, not registration numbers. You must already own the registration number you are ordering. Creating fictional or unauthorised registrations is illegal.

We reserve the right to adjust your design to comply with UK law, including:

  • Illegal fonts or spacing
  • Background colours or borders
  • Misrepresentation of characters.

Legal Display Requirements

UK law requires:

  • Front plates: Black characters on a white background
  • Rear plates: Black characters on a yellow background
  • Proper character spacing and font size
  • Plates to comply with The Road Vehicles (Display of Registration Marks) Regulations 2001


Altering, misrepresenting, or spacing characters incorrectly is a legal offence and may result in:

  • A fine of up to £1,000
  • MOT failure


Withdrawal of your registration.

Road Legal vs Off-Road Plates

We manufacture both legal and off-road plates:

  • Road-legal plates must follow all UK regulations.
  • Off-road plates are for show use or private land only.


It is your responsibility to ensure the plates you design and order are used appropriately.

Required Documents

To comply with DVLA rules, you must provide one document from each list:

  1. Proof of Identity (for the person placing the order):
    Examples: Driving Licence, Passport, Utility Bill, Bank Statement, Police/Armed Forces ID
  2. Proof of Entitlement (to use the registration):
    Examples: V5C Logbook, V750 Certificate of Entitlement, Retention Document, V11 Tax Reminder, V948 Authorisation Certificate


You can upload your documents via the secure portal or follow the guidance on our website during checkout.

Mistakes on Your Order

You are responsible for entering your registration details and address correctly. If you make an error and the order has already gone into production or dispatch, we cannot guarantee changes or offer a refund.

Design Disclaimer

Colours, styles, and layouts on our website are for guidance only. Slight variations may occur due to display differences or reflective backgrounds on physical plates.

Copyright Notice

All badges uploaded by users are assumed to be copyright-compliant. Num8er Plates is not liable for copyright infringement from user-submitted artwork or logos. If you believe any badge on our site violates copyright, you may request removal through the Contact Us form, providing supporting evidence.

Complaints

If you have any complaints about our products, services, or customer care, please contact us via the Contact Us form. A member of management will respond within 24 hours.

Fraud Prevention

We reserve the right to carry out fraud checks before processing your order. This may involve contacting you to verify your identity or payment details.

Legal Cooperation

We keep full records of every transaction and will cooperate with UK authorities in cases involving fraudulent activity or illegal use of number plates.

If you have any further questions about our Terms & Conditions, delivery process, or legal requirements, please visit our website or use the Contact Us form to reach our support team.